Applicable to Customers in the State of Qatar
Effective Date: 11/01/2026
Last Updated: 11/01/2026
Legal Business Name: Sharwa Hypermarket
Commercial Registration No.: 96192
Registered Address: P.O Box Doha Qatar
Privacy Contact: support@sharwa-stores.com
Website/App: +974 7772 2828
1. INTRODUCTION
This Privacy & Cookie Policy explains how Sharwa Store (“Sharwa Store”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal data when you visit our website or app, create an account, place an order, contact us, or otherwise use our services.
This Policy applies to customers, website visitors, app users, and other individuals whose personal data Sharwa Store processes in connection with its e-commerce activities in Qatar.
Sharwa Store is committed to handling personal data transparently, fairly, securely, and in accordance with applicable laws of the State of Qatar, including Law No. 13 of 2016 on Protecting Personal Data Privacy.
2. APPLICABLE QATAR DATA-PROTECTION LAW
This Policy is designed with reference to Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy (“Personal Data Privacy Law”).
The law provides that personal data must be processed within a framework of transparency, honesty, respect for human dignity, and acceptable practices. It also generally requires consent unless processing is necessary for a lawful purpose.
Where a mandatory requirement of Qatari law applies, that requirement will prevail over any inconsistent statement in this Policy.
3. WHAT PERSONAL DATA WE COLLECT
Depending on how you use Sharwa Store, we may collect:
• Identity and contact information: name, telephone number, email address and similar contact details.
• Delivery information: delivery address, location information necessary to complete delivery, and delivery instructions.
• Account information: username, account details, preferences and authentication-related information.
• Order information: products purchased, quantities, order history, invoices, returns, refunds and customer-service records.
• Payment-related information: payment method, transaction reference and payment status. Full card details may be processed directly by our payment service provider rather than stored by Sharwa Store.
• Communications: information you provide when contacting customer support or submitting a complaint.
• Technical information: IP address, browser/device information, operating system, approximate location derived from technical data, access times and website/app activity.
• Cookie and usage information: information collected through cookies, pixels, tags and similar technologies, subject to your choices and applicable law.
4. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
• directly from you when you create an account or place an order;
• when you contact customer service;
• when you subscribe to marketing communications;
• automatically when you browse or use our website/app;
• from payment providers and delivery providers in connection with your order;
• from service providers that help us operate the Platform; or
• where permitted by law, from other lawful sources.
5. WHY WE USE PERSONAL DATA
Sharwa Store may process personal data for purposes including:
• creating and managing customer accounts;
• receiving, processing and fulfilling orders;
• arranging payment and delivery;
• communicating order confirmations, delivery updates and service notices;
• processing returns, refunds and customer complaints;
• providing customer support;
• maintaining and improving the website/app;
• detecting and preventing fraud, abuse and security incidents;
• maintaining business and transaction records;
• complying with legal and regulatory obligations;
• sending marketing communications where permitted and, where required, based on consent; and
• analysing website/app performance and customer usage, subject to applicable law and cookie choices.
6. LEGAL BASIS AND CONSENT
Sharwa Store will process personal data only in accordance with applicable law.
Under Qatar’s Personal Data Privacy Law, processing generally requires the individual’s consent unless the processing is necessary to achieve a lawful purpose of the controller or another recipient.
Where we rely on consent, you may withdraw that consent subject to applicable legal and operational limitations. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.
7. CUSTOMER RIGHTS
Subject to applicable Qatari law and its conditions, individuals may have rights including:
• withdrawing previously provided consent;
• objecting to processing where the processing is unnecessary for the purpose for which the data was collected, excessive, discriminatory, unfair or unlawful;
• requesting deletion or erasure in circumstances recognised by law;
• requesting correction of inaccurate personal data; and
• accessing and reviewing personal data and obtaining a copy, subject to applicable procedures and lawful limitations.
Qatar’s Personal Data Privacy Law expressly recognises these rights.
To exercise a privacy right, contact us using the details in Section 16. We may need to verify your identity before processing a request.
8. HOW WE SHARE PERSONAL DATA
Sharwa Store may disclose or make personal data available to third parties where necessary and lawful, including:
• payment processors and financial-service providers;
• delivery and logistics providers;
• website, hosting, cloud, software and technical service providers;
• customer-support providers;
• analytics, security and fraud-prevention providers;
• professional advisers and auditors where appropriate;
• government authorities, courts, regulators or law-enforcement bodies where legally required or permitted; and
• other service providers acting on our behalf for lawful business purposes.
Where personal data is disclosed to a processor, Sharwa Store will take appropriate steps to ensure that the data is processed for legitimate purposes and in accordance with applicable requirements. Qatar’s law requires disclosure or transfer to processors to remain consistent with lawful purposes and the law.
9. INTERNATIONAL / CROSS-BORDER DATA PROCESSING
Some service providers used by Sharwa Store may process or store data outside Qatar. Where personal data is accessed, transferred, stored or processed across borders, Sharwa Store will handle such processing in accordance with applicable Qatari law and applicable contractual and security requirements.
Qatar’s Personal Data Privacy Law contains provisions addressing cross-border data flows and circumstances in which restrictions may apply where processing would violate the law or seriously harm personal data or privacy.
10. DATA SECURITY
Sharwa Store will take appropriate administrative, technical and physical measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, authentication, encryption or secure transmission where appropriate, system monitoring, staff awareness, vendor controls, backups and other reasonable safeguards.
No electronic transmission or storage system can be guaranteed to be completely secure. Customers should also use strong passwords and avoid sharing account credentials.
11. DATA RETENTION
Sharwa Store will retain personal data for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain transaction records, resolve disputes, comply with legal obligations, prevent fraud, and enforce agreements.
When personal data is no longer required and there is no lawful reason to retain it, Sharwa Store will take reasonable steps to delete, anonymise, or securely dispose of it in accordance with applicable requirements.
12. CHILDREN’S PERSONAL DATA
Sharwa Store’s services are intended for general consumers and are not knowingly directed at children for the collection of personal data.
Qatar’s Personal Data Privacy Law treats children’s data as personal data of a special nature and provides additional requirements for such data.
If we become aware that personal data relating to a child has been collected in circumstances where additional legal requirements were not satisfied, we will take appropriate steps in accordance with applicable law.
13. COOKIES AND SIMILAR TECHNOLOGIES
Sharwa Store may use cookies and similar technologies to operate the website/app, remember preferences, understand usage, improve performance, maintain security, and support marketing or analytics activities where permitted.
Cookies are small files or identifiers stored on or associated with your device when you visit a website. They may be session-based or persistent.
Cookies used by Sharwa Store may include:
• Strictly necessary cookies – required for core functions such as login, shopping cart, checkout, security and basic website operation.
• Preference cookies – remember choices such as language or other settings.
• Analytics/performance cookies – help us understand website usage and improve performance.
• Marketing/advertising cookies – may be used to measure campaigns or provide more relevant advertising where permitted and subject to applicable consent requirements.
Some cookies may be placed by third-party service providers used by Sharwa Store.
14. COOKIE CHOICES
Where applicable, Sharwa Store will provide a cookie banner, consent mechanism, preference centre, or other appropriate control for non-essential cookies.
You may also control cookies through your browser or device settings. Disabling strictly necessary cookies may affect the operation of the website, including account, cart or checkout functions.
Where consent is required for a particular cookie or similar technology, Sharwa Store will seek the required consent before using it for that purpose.
15. MARKETING AND DIRECT COMMUNICATIONS
Sharwa Store may send transactional communications necessary to process your orders or provide services.
Marketing communications may include promotions, new products, offers, campaigns and other commercial messages. Where applicable law requires consent, Sharwa Store will obtain the required consent.
You may opt out of marketing communications using the unsubscribe mechanism included in the relevant communication or by contacting us.
Qatar’s Personal Data Privacy Law specifically addresses electronic communications for direct marketing, and the applicable legal requirements will be followed.
16. PRIVACY REQUESTS AND CONTACT
To ask a privacy question or exercise a data-protection right, contact:
Sharwa Store
Privacy Contact: support@sharwa-stores.com
Telephone: +974 7772 2828
Address: P O BOX OOHA QATAR
Website/App: +974 7772 2828
Please include enough information for us to identify the relevant account or request. We may request reasonable proof of identity to protect personal data from unauthorised disclosure.
Qatar’s law requires controllers to have systems for receiving and considering complaints and requests relating to access, correction and deletion.
17. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links to third-party websites, applications, payment services, social-media services or other external platforms.
This Policy applies to Sharwa Store’s own processing activities. Third parties may have separate privacy policies and terms. Customers should review those policies before providing personal data directly to third parties.
18. CHANGES TO THIS POLICY
Sharwa Store may update this Privacy & Cookie Policy when our services, technologies, data-processing practices, or legal requirements change.
The latest version will be published on the Platform with an updated “Last Updated” date. Material changes will be communicated through appropriate means where required by applicable law.
19. GOVERNING LAW
This Privacy & Cookie Policy is intended to operate in accordance with the laws of the State of Qatar, including applicable personal-data privacy requirements.
Nothing in this Policy limits any mandatory privacy or data-protection right available under applicable Qatari law.
20. LEGAL REVIEW NOTICE
This document is a Qatar-focused privacy-policy draft and should be reviewed by a lawyer or qualified privacy professional before publication.
Before going live, Sharwa Store should confirm its actual data flows, hosting locations, payment provider, delivery providers, analytics tools, advertising platforms, cookie technologies, retention periods, children’s-data practices, cross-border transfers, and privacy-request procedures.
This draft has been prepared with reference to Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy, including provisions concerning consent, individual rights, controller/processor obligations, special-nature data, cross-border data flows and direct marketing. The official Al Meezan legal portal identifies the law as currently in force.
Official legal reference
Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy – Al Meezan Legal Portal / Official Gazette.
