Get in touch with us
Main Branch
Address Line 1
Address Line 2
Monday – Thursday 10:00 – 19:00
support@sharwa-stores.com
+974 7772 2828
Main Branch 2
Address Line 1
Address Line 2
Monday – Thursday 10:00 – 19:00
support@sharwa-stores.com
+974 7772 2828
Contact with an expert
Frequently asked questions
My order hasn’t arrived yet. Where is it?
You can follow your order with the “Track your order” link at the top of the site, or in My Account → Orders. Free Shipping orders take [1–2 weeks] and Fast Shipping orders take [1–3 days]. If your order is later than that, contact us at support@sharwa-stores.com with your order number and we’ll check it straight away.
Do you deliver on public holidays?
[Deliveries are paused on public holidays such as Eid and Qatar National Day, and resume on the next working day.] Orders placed during a holiday are processed when we reopen. We’ll announce any holiday schedule on our website and by email.
Do you deliver to my postcode?
[We deliver across Qatar.] Enter your zone number at checkout, and the delivery price for your area is shown before you pay. Prices are fixed. If you’d prefer, you can collect your order for free from one of our branches by choosing “Pickup From Store” at checkout.
Is next-day delivery available on all orders?
[Next-day delivery isn’t available at the moment.] Our fastest option is Fast Delivery option, which takes [3–5 days], and you can choose it at checkout. If you need an order sooner, you can collect it from a branch once it’s ready.
Do I need to be there to sign for delivery?
Someone needs to be available to receive the order and confirm delivery.
If you chose Cash on Delivery, payment is collected when it arrives. [If nobody is available, our driver will call you to arrange a new time.] You can also choose branch pickup if that’s more convenient.
